Your Questions Answered

FAQS

What is counseling?

We build strong, healthy muscles through resistance. Taking steps to improve mental health works the same way. You can learn to challenge the unhealthy thoughts and patterns that keep you from personal growth. Counselors can help.

Counseling is a therapeutic relationship. It's just as normal as anything else we do to maintain or improve our health and well-being: exercise, rest/relaxation, fun with friends, eating right. And it’s equally as important. Because life doesn’t come with an instruction manual. We face new or unforeseen obstacles at almost every turn of our personal journey. And sometimes those obstacles can’t be moved. The coping mechanisms we develop along the way to help us navigate can sometimes end up hurting us. Counselors are trained to identify and help correct the misguided or unnecessary thought patterns, emotions, and behaviors that no longer serve us—those that create unrealistic expectations, fragile bonds to loved ones, depression, anxiety, and so much more. You’re not alone on this journey. 

~ACA (counseling.org)

Office Hours

Hours are by appointment. You can also make your appointment here on through the site.

-Free, 30 minute, Phone Consultations are Mondays, Tuesdays, Thursdays, and Fridays   

 

-Intake, and Group Intake, appointments  are Fridays and Saturdays

-Individual and Single Session appointments areTuesday throughThursday

-Free Weekly Information Group: A Table for Us will be every Friday at 7pm, March 31, 2017 - May 12, 2017


If there are no appointments available, please feel free to give me a call to figure out a different time. If you are in an emergency situation, please call 911.

Do you accept insurance?

Connected Conversations Counseling is an “out of network” provider at this time. I do not accept your insurance directly. I will assist you with a “superbill” which can be submitted to your insurance carrier for reimbursements. A superbill is a weekly or monthly summary of your payments that insurance companies use to process reimbursements. You should contact your insurance company and ask them what their reimbursement terms are for therapy sessions. Please be aware that if you choose to submit a superbill to your insurance company, your private medical information will be released. This may impact your future insurance coverage, rates and reimbursement.

 

The best way to determine what portion of my fee will be reimbursed by your insurance company is to contact them directly by calling the customer service phone number on the back of your insurance card (there is often a separate phone number for mental health or “behavioral health” services information).  When speaking with your insurance company, you will want to ask them the following questions: 

  • What are my "out-of-network" outpatient mental health benefits? How much of each therapy session will your insurance provider reimburse (this is typically a percentage)?

  • Must I meet a deductible (the amount of money you have to pay before your insurance company will start to reimburse you) before my benefits will begin paying for out of network providers? Have you already paid any of this deductible?

  • Are there any limitations to services (e.g., only a certain amount of money allowed for mental health reimbursements, a limited number of sessions, reimbursement only for certain types of diagnoses, etc.)?

  • Do you need any kind of special referral (i.e., from a primary care doctor or your University Counseling Center) before I can be reimbursed?

  • How long will it take to get reimbursed after I mail my receipt? 

  • Where do I need to mail or email my receipt? 

  • Do my benefits cover online counseling? 

Many individuals who have health insurance elect not to use it for coverage of mental health services, and instead pay for therapy as an "out of pocket" expense, or use their flexible or health savings account.  Most often, this is due to concerns about the privacy of their health information, and the potential release of this information to health insurance companies and their affiliated entities. 

 Forms Of Payment 

Cash, VISA, Discover, American Express, or MasterCard, FSA and HSA accounts.

Payments will be expected and processed at the end of each session.

Is therapy confidential?

All sessions and information are kept private and confidential. Please be aware, however, that there are situations where we are legally bound to disclose confidential and private information: 
- There is reasonable suspicion of abuse to a child, elderly person or other vulnerable adult. 
- The client presents as a serious danger to himself/herself or others. 
- The case file is court ordered by a judge. 

What are your fees?

Intake: $125

Group Intake: $40
Individual: $100 and up

                  -Walk and Talk: $85 and up

Single Session Therapy/Consultation: $70 and up

Online: $100 and up
Life Transition Coaching: $50 and up
Group (A Table for Us): $30

Is therapy confidential?

All sessions and information are kept private and confidential. Please be aware, however, that there are situations where we are legally bound to disclose confidential and private information: 
- There is reasonable suspicion of abuse to a child, elderly person or other vulnerable adult. 
- The client presents as a serious danger to himself/herself or others. 
- The case file is court ordered by a judge. 

Phone Consultation

This call will allow for you to discuss your reasons for seeking therapy and what your expectations are. I welcome you the opportunity to ask questions about therapy and how it may apply to your needs. We will discuss payment and any insurance concerns you may have. Additionally, it’s a chance to meet and decide if therapy is appropriate at this time. If you would like to have this consultation online (video conferencing) please book your consultation first, and send me an email letting me know you would like this option.

Cancellations

We understand that conflicts come up. It’s no problem to cancel or postpone a session and we appreciate it when you do so 48-hours beforehand. You may be billed $50 for any cancellations less than 48-hours before your session start time. This applies to all intake, individudal, single session, coaching appointments.

Client Portal

For quick and easy access to your client profile, click here:

Online Counseling Appointments

 

If you've scheduled an online counseling appointment, feel free to click on the link below to get to your appointment. Or you can connect via your confirmed appointment email. Either way, i'll be with you shortly to begin our session!

 

 

 

 

 

 

 

 

CONNECTED CONVERSATIONS COUNSELING, L.L.C.

(904) 536-5520

101 Century 21 Dr, Suite 106

Jacksonville, FL  32216

  • Facebook Social Icon

©2017 BY CONNECTED CONVERSATIONS. PROUDLY CREATED WITH WIX.COM